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user_6aaz34
1st Topic

Visitor

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1 Message

Thursday, September 18th, 2025 6:18 PM

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Sim card unlock pin

How do I get the sim card network unlock pin? The Xfinity representatives are giving me the run arounds.

Question

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Updated 

10 months ago

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XfinityThomasD

Official Employee

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1.9K Messages

10 months ago

 

user_6aaz34 This article can provide lots of great info for device unlocks. If you are still having trouble unlocking your device, and it does qualify under the requirements, please let us know and our team can help.

 

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user_q25ijy

Visitor

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2 Messages

Yes still having trouble and the phone does qualify of all the requirements.

10 months ago

0

XfinityDilary

Official Employee

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3.5K Messages

 

user_q25ijy thanks for letting us know! Let's take a look here. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

10 months ago

0

user_q25ijy

Visitor

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2 Messages

I just need the network unlock code. The phone number and sim is already unlocked but the device is still locked to Xfinity network. There is no reason that this phone network is still locked to the network. There is absolutely nothing that is holding it back from being unlock.

10 months ago

0

XfinityJon

Official Employee

 • 

1.6K Messages

Good afternoon user_q25ijy. We can certainly help you with getting the device unlocked. We will just need some additional information in order to assist better. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

 

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

10 months ago

0

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