sim card delivery estimation

Hi team, i requested a new sim card on 23rd December 2024. It said it will arrive within 5-7 business days. Still i haven't received sim card shipment details. When will my sim card arrive? I haven't got any order confirmation message after requesting for a new SIM card

Responses

Accepted Solution

XfinityThomasA

Official Employee

•

2K Messages

12 days ago

Hello, user_e9vfxp! I know I'd be reaching out for an update too! You've reached the right place for help. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

1

U

user_e9vfxp

2 Messages

solved after calling the mobile team at 888-936-4968. Anyone with a similar issue can do the same.

Like

Reply

6 days ago

0

Network

user_e9vfxp

sim card delivery estimation

Was this helpful?

XfinityThomasA

user_e9vfxp

New to the Community?