Visitor
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1 Message
S26 ultra won't connect to mobile network
I upgraded to an unlocked Galaxy S26 ultra purchased directly from Samsung but I can't connect to the Xfinity mobile network. When trying add it on the Xfinity app it says that my phone is locked to another carrier. It was never connected to a different carrier. When trying to add eSIM from my old phone it won't let me select the Xfinity network.
user_l3oi42
Visitor
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1 Message
2 days ago
Same issue here and super annoying. cannot even reach out to xfinity associate. so disappointing.
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XfinityEricB
Official Employee
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3.1K Messages
23 hours ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_2furq3
Visitor
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2 Messages
11 hours ago
Im having the same issue could I get some help?
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user_2furq3
Visitor
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2 Messages
10 hours ago
Just talked to samsung support and they told me the device cant be used on a mobile network until the offical release day of the 11th. So maybe things will start working for both of us then
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user_3ds4e8
Visitor
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2 Messages
8 hours ago
Same thing here. By me s26 ultra. Won't connect. Xfinity says it's carrier locked lol. Kinda makes me wants to switch to mint. Checked with mint already. They will allow it instantly.
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