Visitor
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1 Message
S26 ultra won't connect to mobile network
I upgraded to an unlocked Galaxy S26 ultra purchased directly from Samsung but I can't connect to the Xfinity mobile network. When trying add it on the Xfinity app it says that my phone is locked to another carrier. It was never connected to a different carrier. When trying to add eSIM from my old phone it won't let me select the Xfinity network.
user_l3oi42
Visitor
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1 Message
2 days ago
Same issue here and super annoying. cannot even reach out to xfinity associate. so disappointing.
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XfinityEricB
Official Employee
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3.1K Messages
1 day ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_2furq3
Visitor
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2 Messages
18 hours ago
Im having the same issue could I get some help?
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user_2furq3
Visitor
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2 Messages
17 hours ago
Just talked to samsung support and they told me the device cant be used on a mobile network until the offical release day of the 11th. So maybe things will start working for both of us then
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user_3ds4e8
Visitor
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1 Message
14 hours ago
Same thing here. By me s26 ultra. Won't connect. Xfinity says it's carrier locked lol. Kinda makes me wants to switch to [Edited: "Soliciting"]. Checked with [Edited: "Soliciting"] already. They will allow it instantly.
(edited)
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