1 Message
Roaming not working internationally
Hello. I am currently abroad in Poland and having difficulty with roaming on iPhone 13 despite having global pass activated and having 4 bar signal. The phone does connect to local carriers but does not display 4g/5g/LTE. I have tried:
- restarting
- hard restarting
- network reset
- toggle airplane mode
- toggle roaming
- ensuring no VPN
- software update
- updating carrier settings
- manually selecting network from the options listed.
I appreciate the help
XfinityVianney
Official Employee
•
1.6K Messages
15 days ago
Hi @user_fvw6bf,
Thank you for reaching out. I hope your trip is going great and that you are having an awesome time. That said, I understand you're running into some troubles with your service in Poland. I appreciate you outlining the steps you provided so far, all of which, were great. I am grateful for you being proactive and giving all this a try. To confirm, did this only happen when you arrived in Poland? Any troubles connecting while traveling or at stops along the way?
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user_2baaro
1 Message
5 days ago
i was using global travel pass + roaming for 2 weeks in Germany. after I moved to Austria, xfinity mobile connectivity got lost . i had a few moments when LTE or 5G was in with "R" symbol on the bar signal but it got disconnected soon. as of June 27, I am still having same issue for 48 hours.
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