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Visitor

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3 Messages

Wednesday, June 11th, 2025 12:38 AM

Register cell booster

I am going to install a cell booster so I can have stable cellular connectivity. I have to register it with my network provider but can't find any place on Xfinity's website to do so.
Where might I find it?

Problem Solver

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809 Messages

10 days ago

@user_h32lmf To my knowledge, Xfinity Mobile does not support cell boosters. Though they use the Verizon network (MVNO), only Verizon customers are able to register boosters on their account. Xfinity Mobile recommends using WiFi calling.

(edited)

Visitor

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3 Messages

Interesting, the FCC says I’m supposed to register it and that cell providers have agreed to allow them. So I guess that means Xfinity doesn’t require it 

Recommending is just that, a recommendation not requirement. 
hmmm.. interesting position to be placed.

I wonder if anyone on Xfinity actually has installed a booster. 

Problem Solver

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809 Messages

@user_h32lmf All the major carriers have agreed to use them. However, Xfinity Mobile is an MVNO. Not sure how that would apply. Perhaps an option down the road? An Xfinity Customer Care employee will comment here and clarify.

Official Employee

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1.7K Messages

Hello user_h32lmf thank you so much for taking the time to reach us here via our Xfinity Forums! At present, we do not have a mechanism for registering cell boosters. We can take a look, however, at any alternative options that can help achieve similar results, such as our Satellite phones. 

 

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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3 Messages

Ok, however, I want to install a cell booster because my home is on the fringe of service and cell doesn’t work without Wi-Fi calling.

Verizon is willing to allow me to install and use it and Xfinity is using their network

Your Agreement says you can terminate my service if I install it without your permission.

Im trying to comply with the FCC regulations.

So I ask once again, how can I register the device for use on Verizon’s spectrum?

Or just give me permission to use it.

(edited)

Official Employee

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1.7K Messages

We can take a look at the steps needed to provide permission for the installation of the cell boost device. Please follow the steps above to reach us 1-1 so we can gather the required information. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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