labpoet's profile

New Poster

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6 Messages

Monday, June 3rd, 2024 2:54 PM

Receiving MMS Blurry Images

For the last few weeks, regardless of the sender's carrier or phone, any image (picture, screenshot, gif) that I receive is compressed and blurry. This is whether I use Samsung Messages (for my Note8) or Google Messages. I can send images perfectly fine to others, also regardless of their carrier or phone. It would seem that within the last few weeks that there is a size limit imposed on received MMS messages. This is very annoying and impairs my work and personal communication.

Problem Solver

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569 Messages

6 months ago

@labpoet Not sure which Samsung phone you have, but this thread on the Samsung Community might help; https://us.community.samsung.com/t5/Galaxy-S24/Blurry-pics-when-received-in-text/td-p/2900552

Official Employee

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911 Messages

6 months ago

 

Good Morning, labpoet! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! That is certainly strange regarding the MMS messages. Just to ensure we are on the same page, what trouble shooting steps have you completed? Have you confirmed all software updates are completed? 

 

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