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user_a9lq8
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Sunday, August 2nd, 2026 5:36 PM

RCS stopped working

RCS randomly stopped working on my phone. I have messages im in groups that im can't send or receive. RCS IS ON. says connecting for the last 24hrs. 

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10 days ago

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XfinityAngie

Official Employee

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2.9K Messages

22 days ago

 

user_a9lq8, thank you for reaching out through Xfinity Forums. I am sorry to hear you're having trouble with the RCS texting. Try the following and let us know how it goes: 
 
  • Toggle RCS: Open Google Messages, go to your profile icon > Message settings > RCS chats, turn it off, and turn it back on.
  • Check Data: Ensure you have a stable mobile data or Wi-Fi connection. RCS does not work over standard cellular voice channels.
  • Default App: Make sure Google Messages is selected as your default SMS application.

 

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user_jn3a4b

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I have AGAIN begun having this issue also. I have been with Xfinity Mobile a little over 6 months after 10+ years with VZW. Will definitely be returning to VZW in January! 

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12 days ago

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XfinityBrianH

Official Employee

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2.5K Messages

 

user_jn3a4b Thanks fore reaching out to let us know you are experiencing issue with you Xfinity Mobile service.  Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page.

 

 Here are the detailed steps to direct message us:


 • Click "Sign In" if necessary
 • Click the "Direct Message” icon (upper right corner of this page)
 • Click the "Start new conversation" (pencil and paper) icon
 • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message
 
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1…

 

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10 days ago

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