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user_s51jwf
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6 Messages

Saturday, July 4th, 2026 3:44 AM

Rcs pending activation

so I got my iphone 17 about five weeks ago. It took about six days from my number to port over which was annoying that I seem to have no issues till about a week ago now I just realized I stopped being able to receive any text replies that have android users in the group chat. Everything was working up until a few days ago. I’m not sure if it has anything to do with my RCS showing that it’s pending activation and now my IMS when you go into general settings Xfinity, it says voice and SMS. not voice, SMS and Rcs. I’ve tried to troubleshoot it a bunch of times going as far as resetting my phone to factory resetting I’ve talked to multiple people on the phone and through the support and no one is able to figure that out. I also went into store and they weren’t able to help me what are the people told me to go to Apple so I did and they told me  it was definitely a service issue not really sure to go from here, but I do need to get this fixed because I need to be able to get these text messages for work

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11 hours ago

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XfinityQuemekia

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1.2K Messages

23 hours ago

Thanks for reaching out @user_s51jwf! It sounds like you have had a busy few weeks trying to get this sorted out! Let's work together to fix it.

While you mentioned performing a full factory reset, let's try a specific network refresh instead.
Please navigate to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. While this step will clear your saved Wi-Fi passwords, it forces your iPhone to request a completely fresh carrier profile from our towers. 

Let me know if that works.

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user_s51jwf

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6 Messages

Yep they already had me try that multiple times today and did not do anything as well as toggling on and off all my settings restarting my phone, restarting my settings, and nothing changed

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23 hours ago

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user_s51jwf

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6 Messages

Yep they already had me try restarting my network settings, multiple times today as well as toggling on and off my iMessages and text as well as resetting all my settings in general nothing worked and it’s still showing RCS activating and I’m still not able to get incoming text messages

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23 hours ago

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XfinityQuemekia

Official Employee

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1.2K Messages

Thanks for confirming user_s51jwf! If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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22 hours ago

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user_s51jwf

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6 Messages

hi messaged you was going back and forth and didn't get issue fixed then agent just stoped answering mid convo.

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11 hours ago

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