RCS CHATS ON GOOGLE

I went to xfinity, and they literally lost Hope in their own staff and tech support. Nothing they tried worked. I paid off my phone and bought a new one and nothing is helping. When looking for and to say "connected" or "connecting", instead now it says "not supported". I'm hoping to go to another carrier. I have been dealing with this for almost three months, and xfinity has failed me.

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XfinityBenjaminM

Official Employee

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3.1K Messages

10 hours ago

user_9ymbm6 Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you are not having a good experience with us. We'll be happy to look into this further and see what we can do to help. Please send a Direct Message with your full name and address. We may need to try to refresh the system on the backend and go from there if that does not work.

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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user_9ymbm6

RCS CHATS ON GOOGLE

XfinityBenjaminM

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