Public Hotspot Stopped Working

Hello. I’ve been connecting to a public Xfinity hotspot for a few years now and the hotspot finder shows that it is still active but it stopped working last week. My devices can see the hotspot also but when I try to connect it says “no internet.” Yes, I’ve forgotten the network multiple times on all devices and that has not resolved the issue. I am also able to connect to other Xfinity hotspots without issue, so it is this particular hotspot. Is there a way to get Xfinity to check on the public hotspots?