Public Hotspot Stopped Working

Hello. I’ve been connecting to a public Xfinity hotspot for a few years now and the hotspot finder shows that it is still active but it stopped working last week. My devices can see the hotspot also but when I try to connect it says “no internet.” Yes, I’ve forgotten the network multiple times on all devices and that has not resolved the issue. I am also able to connect to other Xfinity hotspots without issue, so it is this particular hotspot. Is there a way to get Xfinity to check on the public hotspots?

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XfinityKei

Official Employee

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2.6K Messages

12 hours ago

@user_64fi0m Thanks for reaching out to our team for support with your Hotspot concerns.

Thanks for letting us know you have other Hotspots to connection to during this time.

Do you have internet service and a modem at your home location?

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user_64fi0m

Visitor

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11 Messages

Yes of course. This has nothing to do with my home internet. All of my devices connect to multiple hotspots around my area except now this one hotspot randomly stopped working last week (yes, on all my devices). It’s broadcasting a signal but there is no internet connection. Xfinity chat agents assured me they would have it fixed “within hours” which is a joke since they didn’t even know which hotspot I was trying to access. Does Xfinity not monitor these?

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11 hours ago

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XfinityKei

Official Employee

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2.6K Messages

@user_64fi0m Thanks for letting me know your home is not affected and you have a working connection. There can be a few causes affecting the connection such as distance and the signal could now be hindered by buildings or trees.

How many signal bars are present for you? To increase the connection strength are you able to move closer to test the distance?

Where is the Hotspot? Is it a park, office building etc?

I am happy to check that hotspot with you.

Can you please direct message me your first and last name along with your full service address? To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "Start new conversation" (pencil and paper) icon • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message

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9 hours ago

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user_64fi0m

Public Hotspot Stopped Working

XfinityKei

user_64fi0m

XfinityKei

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