Visitor
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1 Message
Promised refund then it went ignored
I went over my data plan and was unable to update my plan to unlimited before it billed through the website or app; I then called and the AI bot kept hanging up on me. I was then billed for the excess data and I was finally able to talk to someone overseas and was passes around to 4 people then I eas able to change my data plan and PROMISED A REFUND. I never received the refund then after not being able to reach anyone AGAIN filed a claim with my bank... well xfinity got back to the bank but not me and took the money back again. I have since been sent to this forum from an actual person from a store I would like a refund of my money since I had jusy given birtth when my billing occurred and the app was not showing my mobile plan and only my internet plan and I was never able to reach anyone to update my service before they charged me for all of the data... yes I know this is very rambling but it is very complicated and I feel very taken advantage of.
XfinityMarcus
Official Employee
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2.4K Messages
1 hour ago
user_ikp7v5 thank you for using the Xfinity Community Forums page to reach out today. Having a promise of a refund upheld is a big deal, and we want to do what we can to ensure we honor that for you.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
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