Premium Unlimited Plan, no cell service in Taiwan

I can make call/text as long as having WiFi. But once lost/turn off WiFi, I lost that ability.

I tried turn on Airplane mode, wait 1 minute, then turn it off. Didn't work, same problem.

Tried cell network reset. Didn't work.

Tried removing eSim, then reinstalled via Xfinity app. Didn't work.

I have the latest Samsung S26+ phone obtained it when signed up Xfinity mobile.

Tried Netwok operators => Turn off select automatically, I got 4 "roam" networks operator but failed to connect any. I also didn't see any local network operator in the list.

Please help.

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XfinityAmandaB

Official Employee

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3.4K Messages

5 months ago

user_vve5mu Thank you so much for reaching out for help with using your phone while in Taiwan. With the premium unlimited plan, there should only be the settings in the phone that need to be updated to enable global roaming. Settings > Connections > Mobile Networks > Data Roaming. For Samsung devices, it should be the correct area. From there, once you have that enabled, the airplane mode for 1 min should help the phone to update and connect to the local cell network.
The device should also have or will receive a text message confirming that global roaming is now being used. If you still need assistance, you can check out our Travel Pass FAQ page. There are support options also provided while you are outside the U.S.

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user_m8euy5

Visitor

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1 Message

52 minutes ago

I had exact same issues as user_vve5mu. I always turn on Data Roaming, but the problem is that we could not connect to any cellphone provider (shown No Service). I did receive an SMS message while turning on my phone in TPE airport, and then no service any more from Taipei to Kaohsiung. Very sad with Xinify Mobile service.

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Network

user_vve5mu

Premium Unlimited Plan, no cell service in Taiwan

XfinityAmandaB

user_m8euy5

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