I am formally requesting my Number Transfer PIN (Port-Out PIN). Xfinity is currently preventing me from obtaining it due to an internal account system error, which is not a valid reason to block a port-out request.

My account incorrectly shows “no service,” even though my Xfinity Mobile line remains active. Context: I moved from my previous service address, which resulted in internet service being canceled, but I had a bundle (Internet + Mobile)and mobile service was never disconnected.

I have made multiple attempts through standard customer support with no resolution. This appears to be a known, recurring issue, yet agents are not trained to correct the account status or release the transfer PIN.

Under FCC number portability requirements, carriers may not delay or deny a customer’s ability to port their number due to internal errors or account configuration issues. Continuing to block access to my port-out PIN places Xfinity out of compliance.

I am requesting immediate escalation to a trained supervisor or specialist who can correct the account status and provide my Number Transfer PIN without further delay. I expect this to be resolved promptly.

I literally copied almost this exact message from a different person.

This is happening to me.

known problem

I want my port out pin immediately