Contributor
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60 Messages
Poor/No Network Coverage
I wanted to report poor cell phone signal/reliability. This always occurs in certain specific areas on my drive between my home and work location, where there is is basically a dead zone. Poor signal, my phone switches from 5G to LTE with one or two bars and it is impossible to use for any data - cannot browse, make calls, or use any network features requiring a good data link. If I'm on a teams call it drops, or I can hear but they cannot hear any of my voice audio. Once I am outside this area, it switches back to 5G and works again.
Seems apparent that priority/preference is being given to Verizon customers on the cell towers whenever there is limited signal and bandwidth.
XfinityOrlandoM
Official Employee
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1.4K Messages
12 days ago
@rylan
Thanks for adding the post , with your Xfinity mobile nationwide coverage, You’re covered nationwide with 5G, 4G LTE, and millions of secure Xfinity WiFi hotspots. Your phone will automatically connect to the nearest network for the best connection and coverage, so it all depends on where you are located at that time in connection with where the cell phone towers are in your location if you have any direct questions in regards to your mobile service i do recommend you reach out to our mobile agents via https://www.xfinity.com/mobile/support
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