U

Sunday, June 30th, 2024 5:46 PM

Poor signal

Poor signal for every where :( 

Problem Solver

 • 

568 Messages

5 months ago

@user_tt1zlv You should reach out to Xfinity Mobile support for assistance. They can diagnose the problem. It could be a number of things, including a faulty sim card.

SMS Text Message: 1 (888) 936-4968

Phone: 1 (888) 936-4968

Chat:  https://www.xfinity.com/xfinityassistant/?channel=xMobile

(edited)

Official Employee

 • 

548 Messages

5 months ago

I apologize for any frustration @user_tt1zlv we would be happy to assist. 

 

Please send us a DM with your full name and address to Xfinity Support.

To send a direct message:

Click "Sign In" if necessary

Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

 

forum icon

New to the Community?

Start Here