Skip to main content

  • Home

  • Getting Started

    • Offers

B
bmurphy765
1st Topic

2 Messages

Monday, September 23rd, 2024 12:24 PM

Poor signal strength in home

I am a new Xfinity Mobile subscriber as of a few days ago. The signal strength in my home is very poor. It's proving especially problematic when trying to receive texts for 2-factor authentication. Often, the login code texts are received after they've already expired. This is very disappointing. I had T-Mobile and switched to Xfinity for cost savings, but these savings will not do me any good if the service is bad. Is there anything I can do to enhance the signal? I'm on a brand new Apple iPhone 16 Pro Max. 

Question

 • 

Updated 

2 months ago

44

1

0

Was this helpful?

XfinityKei

Official Employee

 • 

1.1K Messages

2 months ago

@bmurphy765  Thanks for bringing your mobile service concerns to our attention. I’m sorry to hear about the issues you're having while in your home. I would like to better understand what's happening with your mobile connection to resolve your concerns. 

Are you connected to your home Wi-Fi when you're experiencing this issue?

Do you have or internet services as well? If so are you having connection issues with other device as well?

2

0

bmurphy765

2 Messages

I've had issues both when I am on my home Xfinity wi-fi or when I switch wi-fi off. My internet service at home is not nearly up to the speed I'm paying for (2Gbps). I'm barely getting 400Mbps and that's after having the gateway replaced. I've been meaning to contact Xfinity internet to troubleshoot that problem, but just haven't done it yet. 

Like

Reply

2 months ago

0

XfinityKei

Official Employee

 • 

1.1K Messages

@bmurphy765 oh wow, issues with both home internet and mobile connection. This is not the experience we want for you. I’m glad you reached out, so we can resolve this for you. 

I would like to have you try some basic troubleshooting with me. 

For your mobile:

1. Toggle airplane mode on and off.
2. Update operating system (OS) to the latest software.
3. Restart device.
4. Reset network settings.
5. Disable and re-enable Wi-Fi.
6. Try connecting to a different Wi-Fi network

 

For your home internet:

1. Do you have any additional devices such as a separate router, splitter, amplifier or any type of extender connected?

2. When the modem was replaced did a tech come out?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 months ago

0

forum icon

New to the Community?

Start Here