3 Messages
Poor signal 1 - 2 bars dropping to SOS.
I realize Xfinity wireless is an MVNO for Verizon, but is there anyway to report poor to nonexistent coverage so it might be improved? Outside of my house all 5 of our devices will see no more than 2 bars, usually 1 and regularly drop to SOS mode. I’ve chatted with support, did all the associated [Edited: "Language"] where they believe it’s your device etc. Network setting resets, new eSIMs etc, yet still the same problem, [Edited: "Language"] signal.
XfinityAlyssaA
Official Employee
•
2.7K Messages
18 hours ago
Good afternoon @user_3rthet, and thank you for reaching out on our Community Forums regarding the signal issues you've been experiencing. We truly appreciate you taking the time to share your feedback, and I’ll make sure it’s passed along.
I’m also happy to help take a closer look into your signal concerns. I see that you’ve already reset your settings, tried new eSIMs, and contacted chat support - thank you for taking those important troubleshooting steps.
Were they able to create a ticket for you to have this investigated further? If so, please let us know, as we can review the status with you. If not, we can definitely help ensure a ticket is opened so this can be properly investigated.
In the meantime, if you’re still experiencing poor signal, please let us know if this is happening in multiple locations or primarily in one area, as that can help us narrow things down further.
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