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bkittsley
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Sunday, July 26th, 2026 11:26 PM

Poor Service always goes to SOS Sat coverage

I’m 10 miles from a major city why do my family’s 6 Xfinity Mobile phone constantly go into SOS Satellite only coverage? Really unreliable and frustrating. Looking to switch carriers. Can never talk to a human and chat function is useless.

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XfinityAmandaB

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8 days ago

 

bkittsley, it is never good to not have the connection you need, especially on your cell phone, and we appreciate you reaching out for help. Could you tell me what, if any, troubleshooting you may have already done on your mobile devices to resolve the issue before reaching out? 

 

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bkittsley

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It’s all 6 of our Xfinity Mobile lines on 6 separate iPhones all on the latest iOS, its network, not device, even the Xfinity Tech that was here repairing out Video set top box last week could not get cellular connection on his cell phone which was quite ironic, we we asked if he could help with our mobile issue he curtly said “not my department” such a poor customer experience!

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7 days ago

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XfinityAmandaB

Official Employee

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bkittsley Our field techs do not support the cellular side of our services since that uses the cell towers not the same connections for your home services. For Xfinity mobile issues we would recommend you starting with one of the devices and using the Xfinity assistant for reception/drop call issues. 

Outside of speaking with the tech while there were there what other troubleshooting have you done? 

 

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7 days ago

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bkittsley

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We’ve spent over 8 hours with Xfinity Assistant chat with no success or value, how can a human help me?

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2 hours ago

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bkittsley

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2 hours ago

Need human intervention or T-Mobile here we come with 6 lines!!! Apple TV next!

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bkittsley

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2 hours ago

So sad Comcast is no longer customer focused, Ralph Roberts must be turning over in his grave! 

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