Poor Service always goes to SOS Sat coverage

Question

I’m 10 miles from a major city why do my family’s 6 Xfinity Mobile phone constantly go into SOS Satellite only coverage? Really unreliable and frustrating. Looking to switch carriers. Can never talk to a human and chat function is useless.

XfinityAmandaB · Answer

bkittsley, it is never good to not have the connection you need, especially on your cell phone, and we appreciate you reaching out for help. Could you tell me what, if any, troubleshooting you may have already done on your mobile devices to resolve the issue before reaching out?

Network

bkittsley

Poor Service always goes to SOS Sat coverage

XfinityAmandaB

New to the Community?