Poor reception

I am only getting one or two bars are home. I narrowed it down to about .75 miles north or south of me. I checked the Verizon map and it doesn't show any problems. Is this just a hole in reception?

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XfinityChelseaB

Official Employee

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2.4K Messages

1 month ago

Hello @Jackson59, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. Check out Xfinity Mobile Network Coverage for more information about your area and the coverage available.

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Jackson59

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11 Messages

No, the map shows that the coverage should be good.

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1 month ago

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XfinityChelseaB

Official Employee

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2.4K Messages

@Jackson59, glad to hear that! Have you tried putting your phone in airplane mode to reset the connection to the network in the area?

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1 month ago

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Jackson59

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11 Messages

Yes, and I still have bad reception.

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1 month ago

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XfinityChelseaB

Official Employee

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2.4K Messages

@Jackson59, I would like to look into this more for you to see what's going on with your connection. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, then we can continue troubleshooting. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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1 month ago

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Jackson59

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11 Messages

No, the team from Verizon or the team I sent a direct message hasn't contacted me in the last several days. That means that I am now looking for another carrier since neither can tell Why I get poor reception.

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1 month ago

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Network

Jackson59

Poor reception

XfinityChelseaB

Jackson59

XfinityChelseaB

Jackson59

XfinityChelseaB

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