Skip to main content
user_8dce47
1st Topic

Visitor

 • 

3 Messages

Thursday, July 23rd, 2026 2:49 PM

Poor Network

The network in my area for my mobile device is absolutely horrible. If I leave my house outside of my WiFi I have 1 bar or less of signal.

Question

 • 

Updated 

25 days ago

32

1

0

Oldest First
Selected Oldest First
XfinityEricB

Official Employee

 • 

3.5K Messages

25 days ago

 

user_8dce47 Has the mobile coverage been poor since getting the service, or has it recently become an issue where it worked better in the past? If always been this way you may want to check the coverage map to see how well the home is covered by following these steps:
  1. Go to the Xfinity Mobile coverage map page.
  2. Use the search bar to enter your address, city, or ZIP code, or click the location icon to use your current location.
  3. The map will display cellular coverage, WiFi PowerBoost hotspots

 

3

0

user_8dce47

Visitor

 • 

3 Messages

It seems to have progressively gotten worse. As I mentioned if I leave my immediate home, I have absolutely no signal until I get back home and go on WiFi. 

Like

Reply

25 days ago

0

user_8dce47

Visitor

 • 

3 Messages

It shows my area only has WiFi coverage. How is this possible? It seems like this shouldn't be an issue in this day and age with mobile services. Pretty unacceptable!!

Like

Reply

25 days ago

0

XfinityEricB

Official Employee

 • 

3.5K Messages

 

user_8dce47 Coverage does expand as companies grow over the years, but there are area's still uncovered by all carriers. I wish I could help, but if there isn't any coverage at the home the service while there would rely on the WiFi. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

25 days ago

0

forum icon

New to the Community?

Start Here