1 Message
Playback Issue:: TVAPP-00352
This morning I suddenly can't play DVR recordings or live tv from the iPhone xfinity app or when logged into xfinity.com on a computer. Playing DVR recordings & live tv are fine from the cable box.
Seems like an account issue via these forum entries:
https://forums.xfinity.com/conversations/xfinity-stream-website/error-tvapp00193/63712241b768a260608cb75a
https://forums.xfinity.com/conversations/search?q=Playback%20Issue%3A%3A%20TVAPP-00352
Besides the "Playback Issue:: TVAPP-00352" error, also getting these messages:
Well, that didn't go as planned
Connection Error:: TVAPP-00351
Your chat support now sucks as you can't reach an agent at all. The Xfinity Assistant Chat app won't let you get to an agent at all. I called the 800# over an hour ago they weren't not of any help.
XfinityJohnG
Official Employee
•
1.3K Messages
1 month ago
Thank you for reaching out to us here @user_kcdp46. If you are still experiencing issues with that stream app I will be happy to troubleshoot that from here for you. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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