Playback Issue:: TVAPP-00352

This morning I suddenly can't play DVR recordings or live tv from the iPhone xfinity app or when logged into xfinity.com on a computer.  Playing DVR recordings & live tv are fine from the cable box.

Seems like an account issue via these forum entries:

https://forums.xfinity.com/conversations/xfinity-stream-website/error-tvapp00193/63712241b768a260608cb75a
https://forums.xfinity.com/conversations/search?q=Playback%20Issue%3A%3A%20TVAPP-00352

Besides the "Playback Issue:: TVAPP-00352" error, also getting these messages:

Well, that didn't go as planned

Connection Error:: TVAPP-00351

Your chat support now sucks as you can't reach an agent at all.  The Xfinity Assistant Chat app won't let you get to an agent at all.  I called the 800# over an hour ago they weren't not of any help.