Phone won't connect to wifi calling

only have 1 bar service at my home. Very strong wifi signal throughout house (Xfinity router). Phone (iphone 13, up to date) will not connect to "wifi calling". The 1 bar frequently drops calls or won't permit calls at all

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XfinityAmira

Official Employee

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4.1K Messages

16 days ago

Hello user_403bd7, thanks for visiting our Forums! We value your time and appreciate you being a customer with us. I am sorry to hear you're experiencing connection issues when utilizing Wi-Fi calling. My team would love to troubleshoot this further on our end. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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user_403bd7

Visitor

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3 Messages

u

Phone won't connect to wifi calling

only have 1 bar service at my home. Very strong wifi signal throughout house (Xfinity router). Phone (iphone 13, up to date) will drop calls frequently Never seems to connect with "wifi calling"

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16 days ago

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user_403bd7

Visitor

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3 Messages

Any suggestions from the xfinity employee??

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14 days ago

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XfinityAmira

Official Employee

•

4.1K Messages

My team would be more than happy to further troubleshoot this on our end user_403bd7. Please send us a Direct Message following the instructions below.

• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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14 days ago

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user_403bd7

Phone won't connect to wifi calling

XfinityAmira

user_403bd7

user_403bd7

XfinityAmira

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