Visitor
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3 Messages
Phone won't connect to wifi calling
only have 1 bar service at my home. Very strong wifi signal throughout house (Xfinity router). Phone (iphone 13, up to date) will not connect to "wifi calling". The 1 bar frequently drops calls or won't permit calls at all
XfinityAmira
Official Employee
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4.3K Messages
3 months ago
Hello user_403bd7, thanks for visiting our Forums! We value your time and appreciate you being a customer with us. I am sorry to hear you're experiencing connection issues when utilizing Wi-Fi calling. My team would love to troubleshoot this further on our end. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_allen01
Visitor
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2 Messages
2 months ago
Any updates on how to fix this? I am beyond frustrated with missing calls and delays in receiving text messages
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user_t84q7p
Visitor
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1 Message
21 days ago
This is a common issue with Xfinity routers and they simply refuse to fix it and insist on toggling airplane mode as the fix. It's not acceptable but God forbid they acknowledge the it's their equipment. The only time we ever see this is when people are wifi calling behind Xfinity routers. So clearly it must be the iPhone Pixel Galaxy One plus etc that's the problem! 😆
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