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user_y7ykgh
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Friday, July 17th, 2026 10:44 PM

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Phone service Malfunctioning. Showing SOS

Around 10 this AM, my phone gave a notice saying “NO SIM CARD FOUND.” In the origin of me becoming part of the Xfinityville, the phone service has been tied to the WiFi billing. I have tried every type of troubleshooting option i could think of with only one device to utilize. I need help ASAP

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19 hours ago

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XfinityAldrik

Official Employee

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2.6K Messages

19 hours ago

Good evening @user_y7ykgh! If I saw a "No SIM Card Found" message, I'd want answers quickly as well. A few quick questions to help narrow this down:

  • Is this a physical SIM card or an eSIM?
  • Did the issue begin suddenly around 10 AM today, or were there any recent device updates, SIM swaps, or account changes beforehand?
  • Are you still seeing the “No SIM Card Found” message?

 

For troubleshooting purposes, please try the following if you haven't already:

  1. Power the device completely off and back on.
  2. If using a physical SIM, remove and reinsert the SIM card.
  3. Check the device settings to confirm the SIM/eSIM is still recognized by the phone.

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user_y7ykgh

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2 Messages

@XfinityAldrik​ situation is handled. Went to the nearest Xfin store. I’d have been still struggling at 6 responding to you.

19 hours ago

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XfinityAldrik

Official Employee

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2.6K Messages

I'm glad to hear the issue has been resolved and that the Xfinity Store was able to get you back up and running @user_y7ykgh. Have a great rest of your day!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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19 hours ago

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