Phone says 'not registered on a network'

Question

Initially, my husband's phone quit connecting to 4g or 5g towers when away from home. Now it won't allow him to make a phone call saying the phone 'is not registered on a network'. We have had this xfinity service for over a year...

XfinityEmilyB · Answer

user_13o635 Welcome to our community forum and thank you for letting us know that your husband's phone is having troubles connecting to the network outside the home. We'll work with you here until we find a solution. What is the make and model of the phone? What troubleshooting steps have you tried so far?

Network

user_13o635

Phone says "not registered on a network"

XfinityEmilyB

New to the Community?