Phone number transfer

To port an Xfinity Voice (landline) number to Xfinity Mobile, you must add a new line to your Xfinity Mobile account and supply your landline account information.

Requirements & Information Needed

• Active Status: Do not cancel your Xfinity Voice service beforehand; the landline must stay active during the transfer.

• New Line Required: You must add a new line to Xfinity Mobile for the number (it cannot replace an existing mobile line directly on the same phone).

• Porting Details:
  • Phone Number: Your 10-digit Xfinity Voice number.
  • Account Number: Your Xfinity account number (found on your Comcast/Xfinity bill).
  • Porting PIN: Use 0000 as the default porting PIN for Xfinity Voice/landline transfers.

• Open the Xfinity App or log into your Xfinity Mobile account.

• Add a new mobile line or select the option to bring your current phone number to a new line.

• Choose your current service provider (Xfinity or Xfinity Voice) from the provider list.

• Enter your Xfinity account number, your billing address, and 0000 for the porting PIN.

• Submit the request and keep the landline active until the transfer completes.

• Timeline: Landline-to-mobile transfers typically take 3 to 5 days to finish.

• Cancellation: Once the porting process finishes successfully, your old Xfinity Voice landline service will automatically cancel.

• Modem: You can keep using your existing internet/voice modem equipment.