Visitor
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1 Message
Phone doesn’t work in France
Hi!
I have an unlimited plan with Xfinity. I arrived in France a few hours ago. My phone can’t connect to a network (no Cell service). International roaming is on, i tried to switch on and off my phone, my data, air plane mode but nothing.
Thank you,
R
XfinityBenny
Official Employee
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1.6K Messages
21 days ago
@user_p0oicl Thanks for using the forum to contact us. I found the steps to connect manually in our Mobile FAQ. If it doesn't work, call the number for help abroad, or let us know here on the forum: https://forums.xfinity.com/conversations/xfinity-mobile/can-i-use-xfinity-mobile-when-i-travel-internationally-answered/68d412a01c1ab67c00398a8a
If you are already abroad and your phone shows “No Service,” you can manually pick a service provider. Go to the If you have roaming issues during international travel section below for more details.
If you need more help, call us for free at 1-720-728-5462.
International rates
Xfinity Mobile includes international roaming for calls and texts at no extra cost on all mobile plans.
If you have our latest plans:
If you’re on our latest plan with Mobile Plus, Mobile Select, or a Premium Unlimited plan, you don’t need to do anything to use data in over 215 covered destinations. It’s already included in your plan, so you can stay connected while you travel with no extra steps.
If you signed up for Xfinity Mobile after March 22, 2024 and have one of the plans above, or if you have an Unlimited line or updated to the latest pricing plan after that date you also get:
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