Skip to main content
user_585fbc
1st Topic
1st Reply
1st Like

Visitor

 • 

3 Messages

Thursday, October 23rd, 2025 12:20 PM

Phone Buyout Scam

I was to receive a virtual card for 500 for the payoff of my Verizon Device.  They said they emailed it to my comcast address 10/7/25, and re-sent it today and it's not there .  This whole process is nothing but a [Edited: "Language"] scam to steal customer from the other [Edited: "Language"] carriers.  I am calling a [Edited: "Language"] class action law firm, I am sure I am not the only [Edited: "Language"]

Question

 • 

Updated 

22 days ago

 • Edited

23

2

Oldest First
Selected Oldest First
XfinityBenjaminM

Official Employee

 • 

2.6K Messages

1 month ago

 

user_585fbc Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to investigate this further and see what we can do to help. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

1

0

user_585fbc

Visitor

 • 

3 Messages

@XfinityBenjaminM​ 

why is it taking more than a week for a plastic card, that I had to pay $3 for???

Like

Reply

24 days ago

0

user_585fbc

Visitor

 • 

3 Messages

24 days ago

Why does it take more than a week to get a plastic card!???

1

0

XfinityEmilyB

Official Employee

 • 

2.5K Messages

 

user_585fbc Thank you for posting on our community forum so we can make sure you receive your gift card. Have you attempted to check the status of your card here? I'm happy to look for more details as well :). 
Please send a direct message to Xfinity Support by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address in the body of the message so I can find your account and get started on a resolution. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

22 days ago

0

forum icon

New to the Community?

Start Here