Online Account

Several months ago Xfinity/Comcast deleted my online account. I still have an Xfinity mobile account because I continue to use my phone and pay my bill by credit card each month. However, when I try to get into my online account, it says there’s a problem. The automated phone system only recognizes my previous address and landline in CA, before I ever bought a smartphone or signed up with Xfinity. I need to speak with a human being to get this straightened out. I’ve tried chat, etc., and it does not work for this issue.