Not Receiving “Verify ID” text when purchasing new phone?

Hi, I’m currently in the process of switching from Verizon to Xfinity mobile and I set up a plan to purchase a new phone and ran into this issue. No matter how many times I try, I’m not receiving any kind of link to verify my ID in my texts. The site shows that a link has been texted to my number, but it’s nowhere under spam, and switching in and out of airplane mode hasn’t worked. Is there any way to receive this link through email?