Visitor

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1 Message

Sunday, August 30th, 2026 10:14 PM

Not receiving important group texts

I switched from ATT to Xfinity mobile about two weeks ago. I thought that the transition was seamless but then discovered that I was suddenly not receiving group texts from multiple threads. I completely missed two extremely important in person work meetings because of this. Everyone else in the group threads received all the messages-even the ones who use Verizon who carries my Xfinity mobile service. My iPhone is up to date. I’m starting to realize that “free for a year” isn’t worth [Edited: "Inappropriate Language"] if you’ll potentially lose your job over missed meetings. Hoping to find an easy fix for this before I go crawling back to ATT

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Official Employee

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589 Messages

11 hours ago

Hello user_oeoi6r, thank you for reaching out here in our Xfinity Community forum. We appreciate your time, and I will be happy to assist you. I am sad to hear you missed some important messages, and we can take a look at a few things to find out what is happening. Did you sign up virtually, or in a local store?

 

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