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Saturday, July 25th, 2026 9:33 PM

Not receiving group text messages

I have had Xfinity mobile since Feb, its worked great until just the last few days when I started having issues receiving group text messages. I have a Pixel 9. The group has iphone and android users. I am not getting group texts from either. 

I have tried restarting my phone, made sure it was up to date on software, had Xfinity online support reprovision my service and am still not getting group texts.

I also have a relative on Xfinity who lives 50 miles away and is having the same issue. 

Any assistance would be greatly appreciated.

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Official Employee

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1.1K Messages

6 hours ago

Hello @user_0wb428 thank you for reaching out to us on our community forum! Have you reached out to google at all for this issue? Have you also tried Turning off RCS texting and turning back on or clearing cache for messages? One thing that may work is resetting RCS messages

  1. Open Google Messages. 
  2. Tap the menu icon (three dots) in the top right corner. 
  3. Select Settings or Message Settings
  4. Find Chat Features or RCS and turn it off. 
  5. Wait a few seconds, then turn it back on. 
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