Nonexistent support for Wifi pass

I gave over a week in an apparently vain attempt to get my laptop to connect to the Wifi network. I bought a new pass for the phone with the hope that waiting a week might get the laptop to connect to the network. No such luck. The laptop still refuses to connect to the network. For the tech types who may or may not read this, I tried using Event Viewer to give some clues which didn't help.

Ideally someone at xfinity can give me what the issue is on their end. Look at my account name and schedule a time so I can try to connect the laptop to the network. xfinity can then determine what the connection problem is on THEIR end of the network. Clearly I can't connect but I am not able to. Maybe the answer is obvious. Just don't give me the runaround of going to chat assistant which didn't solve anything and to make matter worse just told me to go to an Xfinity store which turned out to be a complete waste of time.