Nonexistent support for Wifi pass

@DreamSayerZ​ Yes. I ended up buying the pass on my mobile device. My theory is that once the pass expired then the laptop isn't allowed to connect to the network since the pass expired. Since you can't connect back to the network then you can't sign the laptop as a device to the network. You need to be able to have network access to either buy a pass or if you have a pass to connect the device to the network.

Not saying my theory is correct or not but it seems a good theory. I used event viewer to see if I had some quirky issues with the laptop. I didn't see anything out of the ordinary with regards to the laptop but Event viewer is only going to tell you on problems on your end.

I waited a week before after buying a new pass in the hope that maybe Xfinity updates its database to see if that resolved the problem. 

No. To be fair for $10 a month you aren't going to get much if any tech support. If Xfinity would be honest and just say that you are on your own and we aren't going to give more assistance then that is one thing. Giving people the runaround telling them to go to an Xfinity store telling you to go back to chat assistant doesn't look good.

Realistically the solution is likely to bring the laptop somewhere to see the error message is from Xfinity when the laptop fails to connect. That requires someone having some technical experience being able to access the xfinity network logs when one tries to connect.

user_ebev31 Typically there would not be anyone that can look over logs like that. Normally when you are dealing with hotspot connectivity, it is either overall proximity to the hub or network traffic that can be impacting. Overall the pairing sounds to me to be something proximity related. 

It's not or better put not likely since I am able to connect the phone and not the laptop from the same location. Also I was able to connect the laptop in the past.

Also there is a fairly long attempt to connect time before the network refuses to connect. Event viewer doesn't help either because looking at the system logs says that the problem is on Xfinity's side.

The laptop is not having issues connecting with other networks.

The only other thing that comes to mind is to try to connect to different Xfinity hotspots. This won't resolve the problem unless Xfinity does authentication at the router.

This is just a needle in a haystack problem and Xfinity doesn't allocate resources to solve these problems.

My major gripe is being told to go to an Xfinity store which was a waste of time as they simply told me to go back to the person that sent me.

I do completely understand where you are coming from @user_ebev31! That is certainly not the experience we want for our customers, and I will ensure to submit the feedback on our end regarding being sent to the store. With the laptop, have you attempted to forget the network that you attempted to connect to and attempt to reconnect? 

Yes. I did try forgetting the network, resetting the connections which clearly didn't work. The only thing that I haven't tried yet is to try another mobile Hotspot.

My theory is that once a pass expires then the network refuses you to connect back to the network to buy a new pass. 

I don't know if the theory is correct or not because if the theory was correct then presumably others would have the same problem.

Like I said before system logs on my laptop aren't much use since they just say connection refused without giving details. The system logs imply that the laptop is not the problem.