No signal

I live in the middle of the city. At home, I have one bar of LTE and it is not fast enough to even get the Xfinity app to load. If I drive a half mile in any direction I have full 5g+ signal. Please evaluate my area to see if an additional tower is needed. Will likely be going back to AT&T when my phone is paid off. My Xfinity internet was out tonight and I wasn’t able to use my phone at all on cellular data.

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XfinityAlfonso

Official Employee

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2.1K Messages

3 days ago

Hello user_j6c965 thank you so much for taking the time out of your day to reach us here on our Xfinity Forums regarding your cellular service experience. We have several self-service options that can help with service troubleshooting, based on device make/model. Have you had an opportunity to look over these steps?

Device Support with Xfinity Mobile

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user_j6c965

Visitor

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2 Messages

Yes I have. It is not a troubleshooting issue, it is a lack of service issue. I have 3 relatives with Xfinity mobile as well and they have the same issue in my area. Doesn’t matter if I’m inside or outside.

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3 days ago

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XfinityAlfonso

Official Employee

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2.1K Messages

I see, thank you for letting me know. We can certainly look at further troubleshooting, and we can send forward a recommendation for network enhancement if we can show significant network impairment in a given area. This process would take time though, but we will do everything possible to improve your experience.

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name, address, and Xfinity Mobile cellular number, and we can get started anytime.

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3 days ago

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Network

user_j6c965

No signal

XfinityAlfonso

user_j6c965

XfinityAlfonso

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