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user_7q0d85
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Visitor

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3 Messages

Wednesday, February 11th, 2026 8:39 PM

No phone signal when traveling internationally

No phone signal when traveling internationally for 5 days. Brazil.

I’ve tried manually selecting networks and multiple restarts. Also tried an alternate device.

data roaming is on and I even added a global pass on the advice of a support agent.


It’s worth mentioning I’ve had a very bad experience with multiple chat support team agents  - there seems to be a certain unfamiliarity with an approach to troubleshooting and they keep asking me to upgrade my plan or add services.

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4 months ago

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XfinityDuron

Official Employee

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819 Messages

4 months ago

Hello @user_7q0d85 are you still having issues with your connection while being international? 

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user_7q0d85

Visitor

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3 Messages

This issue is still ongoing

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4 months ago

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user_7q0d85

Visitor

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3 Messages

The support team never followed up or offered any remediation.

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4 months ago

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XfinityBenjaminM

Official Employee

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3.1K Messages

 

user_7q0d85 We are sorry that the issue is still on-going. Please send a Direct Message with your full name and address. We can take a look and see what we can do to help. Here are instructiosn on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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4 months ago

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