Visitor
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1 Message
No phone or text to service
Hello, my name is David [Edited: "Personal Information"]
Since early this morning I haven't had any regular cell phone or text service. My phone number is [Edited: "Personal Information"]. I have tried turning on and off the phone transferring the chip to my old phone and back again. The results are the same on either phone. There is a message that the mobile network is not working and that I should use a Wi-Fi network. But the phone is showing that the Wi-Fi network is working but the same message comes up that the mobile network is not working and that I should use a Wi-Fi network.
XfinityChristy
Official Employee
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2.5K Messages
1 month ago
'm happy to help you troubleshoot this right away.
It sounds like you've already taken the excellent steps of restarting your device and testing the SIM card in a different phone, which confirms the issue is likely with the network connection or your account provisioning, rather than your specific handset. To get started, please send me a direct message with your full name and service address.
Once I have that information, I can securely access your account and start investigating the issue with your mobile network.
To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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