1 Message
No network connection you can only call 911
Anyone figure this out yet? I went to Xfinity yesterday and they had me buy a new SIM card. That did not work. Then they told me I was still connected with T-Mobile which is impossible but I went there as well and there's nothing on there and they could do obviously. This is really getting annoying as I'm potentially missing very important phone calls and texts
DreamSayerZ
Problem Solver
•
610 Messages
3 days ago
@user_vdalcu What device are you using? Have you tried resetting your network settings?
0
0
XfinitySara
Official Employee
•
1.3K Messages
1 day ago
Hello, @user_vdalcu! Thank you for taking the time to visit our Xfinity Community Forum with your Xfinity Mobile concerns. I'm sorry to hear about the trouble you've had, and I'd love to see what we can do to help. You're in the right place! Our Digital Care Team is fantastic to work with because we'll always do whatever we can to review and resolve issues, even when that means simply facilitating communication with another team.
If you're still experiencing no network connection on your Xfinity Mobile phone, first check for service interruptions in your area using our Status Center. Then, try basic troubleshooting steps like ensuring your phone isn't in airplane mode, verifying your SIM card is properly inserted, checking signal strength, restarting your phone, and resetting network settings on your device. If the issue persists, we encourage you to reach directly out by call or text to our Xfinity Mobile Sales and Service team at 1-888-936-4968 for further assistance with your mobile device. You may also use our secure online chat where an Xfinity Mobile expert is available 24/7! Please let us know if you have any trouble reaching them, and I hope this helps :)
0
0