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user_4uv203
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Thursday, July 18th, 2024 11:00 PM

No Mobile Network Coverage- Marietta Georgia,

For over a month now I've not been able to use my Mobile Data due to having no cellular coverage in the area. I visited the store yesterday and my cellphone worked just fine, however there is no resolution for this issue. I will be switching to T-Mobile because not having use of my phone for work and not being able to connect with anyone should I have an emergency is concerning!

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2 months ago

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XfinityMarcos

Official Employee

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1.7K Messages

2 months ago

Hello user_4uv203, I certainly agree it's important to have the full use of your phone, especially during an emergency, so I get why this is important. I'd like to help turn this situation around find a resolution. Have you already changed providers? If not, have you tried any troubleshooting steps? I ask so that we can get on the same page, and avoid any repeat steps if possible. 

 

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user_4uv203

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I do appreciate you reaching out and thanks! I've tried all the troubleshooting options when in at home with no success. The reason why I believe it is a network issue I did go to your xfinity store in Cumberland and my phone worked perfectly! They still went ahead and changed my Sim card and this was the second sim card in a week. However as soon as I went home my phone stop working. I've attached the screenshots after attempting to connect to the network just now.

(edited)

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2 months ago

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XfinityThomasD

Official Employee

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833 Messages

Thanks for providing the screenshots. That does seem very strange and I do apologize for the major inconvenience it has caused. Have you also tried to contact our dedicated XM team, either by phone at 1-888-936-4968, or by chat using this link https://www.xfinity.com/xfinityassistant/?channel=xMobile?

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2 months ago

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