Visitor
•
2 Messages
No cell data abroad. No international coverage
I travelled relying on my Xfinity mobile plan which included international data. I arrived and no cellular data available past three days. I’m now abroad with no phone or internet access which is miserable. Reached costumer service on Friday 6/12 and they couldn’t fix it—only giving me a ticket to be resolved in 72 hours. 72 hours with no cell while abroad! Frustrating. Still no words or no fixes. What to do now while I’m stuck with no network abroad?
XfinitySean
Official Employee
•
718 Messages
4 days ago
Hey there user_s3hzll, thanks for reaching out here on the community forums! I can imagine being without a phone in another country is extremely worrisome, and I apologize. Our team would be more than happy to see how we can help! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started!
Here are detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0
user_z1kfks
Visitor
•
2 Messages
4 hours ago
good luck. I'm going on 27 days dealing with no international service. 26 days of run around. FCC complaint. 100 hours dealing with inept people. xfinity cant fix it. total incompetence
(edited)
0
0
user_s3hzll
Visitor
•
2 Messages
4 hours ago
It has been more than a week here. Still waiting for them to fix it. This ruined my vacation already. I cannot believe I’m paying for a service that is for no use and I cannot do anything about it while abroad.
0
0