No bars of coverage

Question

Have had my Samsung Galaxy S9 for many years without a problem. Starting last week I get no bars of coverage for calling anywhere. Connecting to a WiFi network is fine and I can make calls there. Have checked Xfinity Outage and no outages reported in my area. Is it just a setting or did my phone just become unable to take and make calls unless on WiFi??

DreamSayerZ · Answer

@Randyrice515 You should try resetting your network settings. Also make sure your software is up to date. Instructions here; https://www.xfinity.com/mobile/support/device-troubleshooting?page=topic/data/reset-network-settings/device/samsung/galaxy-s9-android-pie

XfinityBrianH · Answer

Randyrice515 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

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Randyrice515

No bars of coverage

DreamSayerZ

XfinityBrianH

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