1 Message
Nightmare
After a software update on cell, calls and texts didn't work. After 4 adult children couldn't reach me one drove half an hour to check on me. He had to reset something. I don't even want to know. Everyone was extremely upset. There is no reason for this upset after a software update! Really!! Unacceptable!!!!!!!!!!
XfinityKrista
Official Employee
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985 Messages
5 months ago
Hello @user_0g5yhs, thank you for taking the time to reach out on social media. We have a specialized team of experts that are able to assist our Xfinity Mobile customers. That team can be reached at 1 (888) 936-4968 via text message and over the phone. If you'd rather chat with a Mobile expert online, that can be done through this link comca.st/3G78PAk. Here's a link to our Xfinity Mobile website https://www.xfinity.com/mobile/support.We know our customers are the best part of Xfinity and appreciate you taking the time to give us the opportunity to help.
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