New Xfinity Mobile User - Terrible Customer Service and phone service

@XfinityVictor​ Yes!  I am having issues with my entire bundle of internet/Xfinity Mobile ever since It began! I ported my number to Xfinity from T-Mobile on Jun 23, 2026 and went a FULL MONTH without functional mobile service. Not only that, I'm being overcharged what I gave my approval for and was given services I did not ask for or approve despite asking for credits and corrections that NEVER happened despite being assured that this would be fixed!  I have all chat transcripts but now that I am able FINALLY to text Android users, yesterday, June 22, I received the email notification for my autopay bill for Aug 11, and it is still NOT reflecting the correct monthly bill. I was told that due to the issues ever since porting my number, that my internet speed was upgraded from 300mbps to 500mbps for the next year at no additional charge, and that my TOTAL monthly bill was to be $55/month with NO additional fees, taxes, surcharges, nothing, for both internet and Xfinity Mobile as a new mobile customer (I'm a legacy Diamond internet customer). HOWEVER: After paying $55/mo the first month bill for Jul 11, my Aug 11 bill is $119.18!  I had to speak with a live chat agent AGAIN after spending 8 HOURS (3 additional hours added later that evening with Xfinity voice call.) on Monday Jul 20!!!! This agent told me it would be fixed, and I would receive email confirmation in 7-8 days. This is NOT satisfactory for my time and efforts trying to fix constant Xfinity agent errors that are NOT fixing my issues. In July I had to ask for an $8 credit to get my bill down to the promised $55 before autopay on Jul 11. Now I am not trusting yesterday's live chat assurances. On Jun 23, I was told that my monthly bill (in accepting the bundle of Internet and Xfinity Mobile for one year) would be $55/mo for internet including one free year of Xfinity Mobile. I have been asked for years to bundle my internet with Xfinity Mobile as a legacy customer and did not want to change from T-Mobile until what seemed like the good offer I received on Jun 23. And nothing has gone right ever since!  I should be able to relax and feel confident that my monthly billing statement email from Xfinity will be $55 EVERY MONTH. Further, I didn't ask for 500mpbs upgrade from 300mpbs. Several live chat agents told me Xfinity gave that to me as a good will gesture at no additional charge for this one year plan, due to all the issues and time/effort spent on voice calls and live chat with Xfinity with nothing ever resolved. I was also given some Latino something service at additional cost which I NEVER ASKED FOR and NEVER APPROVED!  I am not Latino. It's insane. Worst experience altogether that I have ever had from Xfinity, all as a result of this Jun 23 plan change for the new Xfinity Mobile bundle plan with internet. I need someone to be competent and to do a better job. A supervisor or the Loyalty Team needs to contact me about this, please. I need my life back because it should not be revolving around my having to contact Xfinity daily to weekly, to fix things that are errors on Xfinity's end. UPDATE: Not only this, I told yesterday's live chat agent that I should receive a free month of internet and a credit of $55 for August to pay August's bill in full due to my not having working Xfinity Mobile service from June 23 to July 23, ONE FULL MONTH of no functional mobile service plus my wasted time and efforts for the full month with no resolution from Xfinity... and this person said they had no ability to help me further. Xfinity Mobile cannot receive a credit, being that it's free for one year, as to why I say to credit my current Xfinity internet bill $55 as good will credit. 

I am sorry to hear that you are still having troubles with your internet and mobile services. Lets take a look at this for you and see what we can do for you to help you out. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message” icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

Let me know if you have any questions.

My billing is still not fixed! Autopay is still showing $119.18 for my August internet bill after receiving a new billing statement at $0.00 which it turns out is only for the mobile which is free for one year!  Why is this not fixed? Autopay will debit me on August 11! My monthly internet payment is supposed to be $55/mo for internet, and for August I was supposed to be credited in full because of having no mobile service for one full month from June 23-July 23, as to the issues I have already posted about and asked for resolution for! Yet when I sign into my Xfinity account today,  it STILL is billing me for $119.18 on August 11! Please fix this!!!!  My Internet account billing needs to be credited in the amount of $119.18. Originally it should have been $55  so that $119.18 figure is not correct, but it needs to be refunded in full for the month of August for a total payment due of $0.00 for BOTH internet and mobile, due to my not having mobile service for one full month... which was already FREE because it's free for one year as part of my new Internet/Mobile bundle effective June 23, 2026. Can someone please HELP?!  

I HAVE contacted XFINITY SUPPORT as advised, and no one is there to respond. 

@XfinityRoberto​ Please see my latest replies. I have received no correction to my autopay bill due on Aug 11/12. I have received no response from Xfinity Support. No one is there, and I copy-pasted my forum post for whomever to see, but again... no one is there responding to my direct message. I still need support. I still need my billing statement to be corrected, and I still need a live agent to speak with me about this matter for resolution. I should receive a correction to my August bill for erroneous overcharges from what is the agreed-upon monthly internet/mobile bundle amount of $55/mo.  I should also receive a full credit of August's bill  via autopay on Aug 11, for the fact that I had NO functionality of working mobile service from June 23, my service start date, to July 23. Since the mobile bill is $0.00/mo for one year, I need my internet bill for August (I already paid $55/mo in July 2026 for it) to be $0.00 as gesture of goodwill for all I have been put through due to ongoing incompetence on the part of Xfinity, since June 23, 2026.

Here is a cut and paste to show you what my bill says: