Never-Ending Porting Problems

My wife, son, and I were with Total Wireless. We signed on with Xfinity mobile on Wednesday, June 24, 2026. My wife's number transferred to Xfinity right away, but my line and my son's numbers still have not transferred, and we have been without cellular service since Wednesday.

We have been on the phone with Xfinity for hours and hours and hours. We just spent another 3 hours on the phone this morning, and the numbers STILL have not been transferred. Xfinity support has been telling us that they notified the "advance team" and it would be resolved in 2 hours, the next call we were told 4 hours, the next call we were told next day, the next call we were told 24 hours, the next call we were told 3 days.

It's the same thing every time "we reported it to the "advance team" and it will be resolved in some period of time. The Xfinity support people we talked to obviously do not know what they are doing, and they just give us some story to get us off the line. 

In the middle of all this, I stopped at a local physical Xfinity store Thursday morning in an attempt to get it resolved. We are now being told that the person at the Xfinity store incorrectly restarted the porting process for my phone as a "port out" request, not a "port in" request. 

Initially, the Xfinity person said this morning while we were on the 3 way call with Total Wireless that Xfinity can't port my phone because it is not active at Xfinity. Total Wireless said during the call that they disconnected my phone and my son's phone, and there is nothing they can do at their end.

When we explained that an incorrect "port out" was requested by Xfinity, the Xfinity person said that she submitted a request to reverse the incorrect port out request for my phone.We were told (yet again) that the oissue should be resolved soon.

Needless to say, I'm skeptical, but I have very few options. If I could switch to another cellular service I would do it.

I filed a complaint with the FCC, but I doubt that this will have any effect.  

Assuming that the oincorrect "port out" request was the problem with my phone, it still does not explain why my son's phone is still not ported. The Xfinity person stated that she completed the porting process for my son's phone. We shall see.

The bottom line is that Xfinity customer support is absolutely abysmal. I cannot descrive how horrible it is. The people who answer the calls are very poorly trained, and they just try to get you off the line without being honest that they have no idea what the problem is.

The technical people (porting) also appear to be extremely poorly trained. 

I am starting to think a lawsuit may be necessary to get Xfinity to either port my number or release it. This appears to be the only way to stop the infinite "We escalated it and it will be resolved soon" loop I am in. My wife and I have probably wasted something like 20 hours each (40 total) trying to resolve this. 

Anyone considering Xfinity should avoid it like the plague. Don't even think about it. Xfinity is the most incompetent entity I have ever encountered.  Absolutely horrific.