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user_h7r28u
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10/18/2026 12:19 PM

Network unlock code.

My friend gave me this Motorola Razr 2024 locked to xfinity mobile. I need the network unlock code since he already it paid off. They should unlock it. Until now they never gave him a code. 

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6 hours ago

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DreamSayerZ

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1.1K Messages

2 days ago

Your friend will need to contact Xfinity Mobile to unlock the device. You cannot do this. See below.
Eligibility Rules
  • Activation time: The phone must be active on Xfinity Mobile for at least 60 days.
  • Payment status: The device must be paid in full with zero remaining balance.
  • Account standing: Your Xfinity Mobile account must be in good standing with no past-due balance.
  • Device status: The phone cannot be reported as lost, stolen, or involved in fraudulent activity.
  • Active connections: The phone cannot currently be active on another Xfinity Mobile account.
  • Who can request: Only the account holder, Primary user, or a Manager on the account can request an unlock.
  • Military exception: Active-duty military personnel with deployment or transfer orders may be eligible to unlock a device before it is fully paid off.

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user_h7r28u

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@DreamSayerZ​ he already went there at the xfinity store and they said it's already unlocked. Then my friend sent me the phone and soon as I inserted a different network Sim. It asks for a network unlock code. All due balances are paid and rules are followed. 

(edited)

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2 days ago

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DreamSayerZ

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1.1K Messages

@user_h7r28u​ Your friend still needs to be the one to sort this out with Xfinity Mobile.

  • Who can request: Only the account holder, Primary user, or a Manager on the account can request an unlock.

(edited)

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1 day ago

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XfinityGabriel

Official Employee

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3.6K Messages

 

user_h7r28u, Hi there! We wanted to check back in today to see if you were able to get everything sorted out with your friend. For older Android devices, the unlock code is typically sent by email to the account holder associated with the phone.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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6 hours ago

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