Network Problem

I'm unable to receive MMS text messages from iPhones on my Samsung Galaxy 24+ as of about 5 days ago. There is a problem on the network, not with the phones themselves.

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XfinityAbel

Official Employee

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356 Messages

2 months ago

Thanks for taking the time to post on our Xfinity Communities Forums page, @user_00va8i. I'd like to do everything I can to help with not being able to receive MMS text messages. Is this affecting sending and receiving MMS test messages or just receiving?

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user_00va8i

Visitor

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3 Messages

Just receiving. Verizon had this problem on their network for a short time in 2022. Something has changed on the network that's causing this issue. I hope it's resolved soon. iPhone users can't send any text messages to Android phones without sending them in SMS.

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2 months ago

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XfinityAbby

Official Employee

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993 Messages

Thank you for letting us know @user_00va8i. Have you attempted any troubleshooting steps or restarted the phone?

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2 months ago

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user_00va8i

Visitor

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3 Messages

2 months ago

The network problem has been fixed

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XfinityLinda

Official Employee

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2.5K Messages

@user_00va8i Thanks for the update. We're happy to hear it was resolved.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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2 months ago

0

Network

user_00va8i

Network Problem

XfinityAbel

user_00va8i

XfinityAbby

user_00va8i

XfinityLinda

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