Network Problem

I'm unable to receive MMS text messages from iPhones on my Samsung Galaxy 24+ as of about 5 days ago. There is a problem on the network, not with the phones themselves.

Responses

Oldest First

Selected Oldest First

XfinityAbel

Official Employee

•

228 Messages

20 days ago

Thanks for taking the time to post on our Xfinity Communities Forums page, @user_00va8i. I'd like to do everything I can to help with not being able to receive MMS text messages. Is this affecting sending and receiving MMS test messages or just receiving?

2

0

U

user_00va8i

Visitor

•

3 Messages

Just receiving. Verizon had this problem on their network for a short time in 2022. Something has changed on the network that's causing this issue. I hope it's resolved soon. iPhone users can't send any text messages to Android phones without sending them in SMS.

Like

Reply

20 days ago

0

XfinityAbby

Official Employee

•

877 Messages

Thank you for letting us know @user_00va8i. Have you attempted any troubleshooting steps or restarted the phone?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

20 days ago

0

U

user_00va8i

Visitor

•

3 Messages

15 days ago

The network problem has been fixed

1

0

XfinityLinda

Official Employee

•

2.5K Messages

@user_00va8i Thanks for the update. We're happy to hear it was resolved.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

13 days ago

0

Network

user_00va8i

Network Problem

XfinityAbel

user_00va8i

XfinityAbby

user_00va8i

XfinityLinda

New to the Community?