2 Messages
Network Damage
My neighborhood with outage issue for 2 days.
The Status Center just said "We’re aware that you may be experiencing a service interruption at <my address>. We're working to resolve the issue as soon as possible. We apologize for any inconvenience."
I clicked "Text me with updates", but got nothing so far.
Feeling very frustrated about not knowing what to expect or what happened.
0Christie0
2 Messages
10 days ago
Early this morning, the website showed the service back, but cannot detect my device. I followed the instruction to restart my device. Still not working. Reported the outage from the website, but no update. I called the service number later, then it seems like triggered the real reporting. The ETA was 9am-ish. The call automatically ended because the robot agent said I can't talk to the agent before their tech team work on this. Again, the ETA passed and our neighborhood still has no Internet service. The ETA now is 3PM. It's already more than 3 days. Feeling very frustrated about not knowing what to expect or what happened. Is there someone from Xfinity looking at the discussion thread here? We really need your help! PLEASE!
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