Need services

Hey there user_oz9bp3! I hope you're doing well and appreciate you coming through to our community with your question 🙌 Traditionally, Xfinity Mobile services are not able to be active unless you're an active internet customer or previously activated you're mobile service while having internet with us. Whenever you have mobile service with us that is not connected to an account with active internet, it prompts an increase in your line fee. If you'd like to upgrade your phone on an active Xfinity Mobile service and qualify for internet where yo're at, we'd love t get that setup for you so you can smoothly process that 👍

To get started, please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”.

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

You can see how to send us a direct message here,

How to: Direct messaging within the forum | Xfinity Community Forum